Careers - Director of Compliance

About Facility Association

Facility Association is a leading organization in the insurance industry that stands out by fostering an open, trusting environment where work-life balance, motivation, and career growth are key for us. Our unique business model provides the opportunity to collaborate with multiple insurance companies across various provinces, giving you a diverse and enriching professional experience. We foster an environment that values trust, openness, and motivation, ensuring that every team member feels supported and inspired.

Position Summary

The Director, Compliance, confirms that the team’s roles, responsibilities, and results are efficiently coordinated and collectively optimized to align with the risk management, controls, and governance at Facility Association (FA). The incumbent executes and plans compliance activities, which includes Member and Servicing Carrier audits, ensures practices are closely aligned with industry best practices, provides thought leadership to FA, and oversees/participates in other “second level of defense” activities, such as FSRA audits (Financial Services Regulatory Authority).

KEY ACTIVITIES :

Leadership

• Develop/lead a high performing and engaged team of Managers and Auditors.
• Coach, mentor, and develop career paths for direct reports, including formal annual performance reviews and development discussions.
• Attract, hire, and retain a team of high-performing professionals who possess outstanding knowledge and experience and adhere to FA’s corporate values.
• Fill vacancies as required and oversee the onboarding/training process for new hires.
• Ensure the team adheres to the schedule for deliverables.
• Identify and provide ideas for improvement within the Compliance department and within FA.
• Champion continuous improvement practices.
• Collaborate with Managers, Directors, SLT and others within FA as needed.
• Provide thought leadership to FA.

Audit Planning & Review (Member and Servicing Carriers)

• Ensure the annual risk-based audit plans are developed and approved.
• Ensure the approved plan is implemented as designed.
• Ensure proper resourcing for the implementation of the plan relative to the risk level.
• Ensure the plan is adjusted as needed in response to changes in risks, operations, systems, controls, or new/upcoming compliance requirements.
• Act as a department expert and resource to when responding to escalations or observations found within audits.

Audit Execution (Member and Servicing Carriers)

• Ensure final audit reports are issued and distributed to the appropriate stakeholders.
• Ensure audit software is leveraged as appropriate.

Second Line of Defense

• Ensure annual FSRA audit processes are completed as planned.
• Oversee, participate and/or provide guidance for internal controls (CSAE 3416), Third party risk management compliance, Data governance.
• Participate in strategic initiatives to bring a compliance lens and assess impact and post implementation operations.

Reporting

• Present updates to the Audit & Risk Committee and FA Leadership.
• Present dashboards outlining the status/effectiveness of audits.

Lead and participate in Special Projects within the department or cross-functionally.

SKILLS, EFFORT, RESPONSIBILITY AND WORKING :

Education and Experience

• Degree in Accounting, Finance or Business. Certified Internal Audit (CIA) and/or Certified Public Accountant (CPA) designation is an asset.
• At least 15 years of related work experience.At least 10 years of progressively senior/leadership roles in Compliance with a proven ability to lead and develop a team.
• Experience in Property and Casualty insurance is an asset.Experience with automobile insurance underwriting and claims is considered an asset.
• Project management skills with an ability to plan, organize, and control multiple initiatives in an accurate, timely, and effective manner.

Communication Skills/Contacts

• Frequent communication with individuals from inside and outside the organization. Communications may involve some complex information, persuading, influencing, selling, teaching, counseling, team building. Uses tact and courtesy to handle difficult situations.

Problem Solving

• Problems are variable; non-standardized; guides and precedents are limited. Work requires interpretive skills and analysis using logical, evaluative, or professional thinking to define problems, collect information, establish facts, and form valid solutions.

Decision Making

• Work is evaluated relative to overall organizational policy in terms of feasibility, compatibility, and effectiveness. Receiving nominal direction regarding work responsibilities, discretion and judgement must be exercised in translating broad organizational goals into specific objectives. Initiates and directs activities fully impacting a department.

Organization and Planning Skills

• Plans and organizes several complex activities requiring adjusting and/or changing plans. Work requires a moderate amount of planning in that a moderate degree of variation from daily routines is possible.

Physical Effort

• Almost all activities are of low intensity.

Mental Effort

• Moderate intensity activities for long periods or high intensity activities for intermediate periods most days.

Responsibility

• Manages the work of a department. Hires, disciplines, evaluates, motivates.
• Formulates budgetary needs for programs/projects and submits for approval.
• Responsible for using, recording, and storing of information. Use of database systems and/or spreadsheets.

Direct/indirect reports (n=7 or more) Accountability

• Work is evaluated relative to overall functional or program policy in terms of feasibility, compatibility, and effectiveness. Receiving nominal direction regarding work responsibilities, discretion and judgement must be exercised in translating organizational goals into the development/refinement of program(s) strategy and related objectives and activities.

Risk Management

• Work has a direct impact on service and results. Work results have an impact beyond the company. Work is evaluated for compliance with regulatory standards, appropriateness, and conformity to company standards. Errors might normally (a) result in the substantial loss of time, (b) result in moderate damage or financial loss, (c) affect the morale of other employees, and/or (d) impact public image.

Working Conditions

• Little or infrequent exposure to disagreeable conditions (1% to 19% of working hours).
• Considerable demand on energy from frequent interruptions, frequently changing deadlines and many demands requiring significant adaptation. There may be a high degree of conflict.

Please send resume to:

Facility Association
E-Mail: careers@facilityassociation.com

Facility Association is committed to providing accommodation for people with disabilities. Applicants need to make their needs known in advance.

FA is proud to be an equal-opportunity employer. Alongside a commitment to excellence, FA is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion, and ethnicity, among others.

Please be advised that only those applicants who are selected for interviews will be contacted.