Careers - Manager, Compliance (Claims)

Reporting to:

Director, Compliance


Hybrid / 2235 Sheppard Avenue East, Atria II, Suite 500 Toronto, ON


Full Time

Posting Date:

February 29, 2024

Facility Association (“FA”) is an unincorporated non-profit association of insurers. FA operates in Yukon, Nunavut, North West Territories, Alberta, Ontario, Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland and Labrador. Every insurer licensed to write automobile liability insurance in these jurisdictions is a member of FA. The affairs and business of FA is managed and controlled by a Board of Directors with authority Canada-wide. The President and CEO is responsible for the day-to-day operations of the organization and management of staff.

Our Purpose:

Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible.

Our Mission:

To deliver on our Purpose through the efficient administration of automobile insurance residual market mechanisms; and by providing valued information to our members. Facility Association strives to enhance market stability through minimizing our market presence and impact, in an effort to provide consumers with the benefits of a healthy and competitive standard insurance market.

About the Role:

Reporting to the Director, Compliance, the Manager, Compliance leads a team of Compliance Auditors/Senior Compliance Auditors and delivers on the planning and execution of Facility Association’s (FA) annual Audit Plan.

Responsibilities / Key Activities:

  • Leadership
    • Develop/lead a high performing and engaged team of Compliance Auditors/Senior Compliance Auditors.
    • Coach, mentor, and develop career paths for direct reports, including formal annual performance reviews and development discussions.
    • Create and foster a culture of collaboration across the team and other departments
    • Fill vacancies as required and oversee the onboarding/training process for new hires.
    • Ensure the team adheres to the schedule for deliverables.  
    • Identify and implement ideas for improvement within the Compliance department.
  • Audit Planning & Review
    • Develop the annual risk-based audit plan for Members and Servicing Carriers.
    • Oversee the implementation of the approved plan.
    • Ensure proper resourcing for the implementation of the plan relative to the risk level.
    • Adjust the plan as needed in response to changes in risks, operations, systems, controls or new/upcoming compliance requirements.
    • Conduct detailed reviews of audit working papers to maintain audit documentation and quality.
    • Review quality, consistency, tone, and appropriateness of audit reports.
    • Acts as a department expert and resource to ensure consistency of treatment between audit observations and findings and resolution of novel circumstances.
  • Audit Execution
    • Supervise Auditors-in-Charge with the completion of final audit reports.
    • Provide sample selection support to Auditors-in Charge including the evaluation of audit sample items in accordance with department guidelines and applicable guides, legislation, and regulations (as applicable).
    • Clarify with the Member/Servicing Carrier and/or other departments within FA (e.g., Actuarial, UCO, Member Services, IT) any anomalies detected during the course of audit.
    • Issue final audit reports in accordance with department guidelines.
  • Reporting
    • Prepare reports for presentation to the Audit & Risk Committee and FA Leadership.
    • Prepare dashboards outlining the status/effectiveness of audits.     
  • Lead and participate in Special Projects within the department or cross-functionally. 


  • Undergraduate Degree or Post-Secondary Diploma or equivalent experience.
  • Chartered Insurance Professional (CIP) Designation or Fellow Chartered Insurance Professional (FCIP) Designation.
    • Certified Risk Manager (CRM) Designation is an asset.
    • Certified Internal Auditor (CIA) professional audit designation is an asset.
  • At least seven (7) to 10 years of relevant experience in one or more of the following areas:
    • Automobile insurance experience across multiple provincial jurisdictions.
    • Automobile insurance claims experience across personal lines of business.
    • Commercial lines experience is an asset.
  • Strong knowledge of the automobile insurance regulatory environments in all the provinces and territories where FA operates.
  • At least three (3) years of management experience leading/developing a team with a dedication to driving and achieving results while keep direct reports engaged and motivated
  • Advanced proficiency in MS Office (Word, Access, Excel, PowerPoint) and SharePoint.
  • Experience with audit and/or GRC software is an asset.
    • Experience in Tableau is an asset.
    • Experience with audit software an asset (e.g., TeamMate, Diligent).
  • Excellent verbal and written communication abilities
  • Strong problem-solving skills, excellent time management and organizational skills
  • Ability to work remotely from home (ex. home, internet, workspace, etc.) and attend on-site as required

Please send resume to:

Facility Association

This position qualifies under the FA Employee Referral Program.

Facility Association is committed to providing accommodation for people with disabilities. Applicants need to make their needs known in advance.

Please be advised that only those applicants who are selected for interviews will be contacted.

FA is proud to be an equal opportunity employer. Alongside a commitment to excellence, FA is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.